unified communications
What is Unified Communications?
Unified Communications (UC) is the “swiss army knife” of communication tools. It has the potential to transform business collaboration, providing competitive advantages for serving customers faster and responding to business opportunities quicker, resulting in top line business growth.
Unified Communications is much more than simple VoIP…..VoIP is one component of UC that provides the transmission technology allowing voice to travel over the internet and data network with other applications. UC is the combining of applications such as Voice, Video, Fax, IM, Conferencing, eMail & Presence that allows you the flexibility to communicate and collaborate more easily. UC gives users the ability to expand a communication thread from a simple text message, to a voice call, to a video conference, and then being able to share information (applications, files, documents) to help make decisions faster.
Who needs Unified Communications?
Most any organization that uses a phone, fax or email will benefit from UC….it’s that simple.
What are the benefits a business can realize?
Organizations realize immediate benefits from deploying a UC solution and evolutionary benefits that expand over time as employees learn to leverage the features available to them within their daily business activities.
Based on recent studies[1] of customers who have implemented or are in the process of deploying UC, benefits are realized across the organization including general business, end-user and mobile workers.
- Business Benefits
- Faster & Richer Collaboration
- Better Customer Service
- Improved Response to outage/disaster
- Increased Revenue
- End User Benefits
- Reduced Communications Lag
- Increased Employee Productivity
- Streamlined Daily Workflows and Processes
- Mobility Benefits
- Improved Remote Collaboration
- Reduced Travel and Commuting
- Reduced Mobile Device and Usage Costs
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What’s the Return on Investment (ROI)?
The value Unified Communications brings to a business is the ability to combine the disparate communication tools a business uses and make them work together for the benefit of today’s information worker. The ROI varies across different customers depending on their current situation and includes both hard and soft dollars. You should expect to achieve many of the business, end user and mobility benefits already being realized by other organizations. The NSPI team will work with you to develop a ROI unique to your situation, recognizing investment, cost savings and productivity benefits.
Why is it essential to consider now?
At some point in the future, arguably every business will be using Unified Communications; it’s just a question of when? Today UC could provide that competitive advantage an organization needs to separate itself from the pack; tomorrow it will be a standard way of business communications.
How NSPI Can Help
The challenges companies often face when deploying a Unified Communication solution can include both organizational (tech department turf wars) and an understanding of the technology needed to implement and support a solution. This is where NSPI can help.
NSPI provides proven expertise, experience and working knowledge (yes, we use it ourselves) of the technologies to deploy a successful UC solution. We “understand the language” of telephony, networking infrastructure and IT systems, helping you to bridge the gap of these technologies. We provide decades of experience with voice, data and networking to provide you a vendor independent approach to making a decision. We leverage industry best practices to understand your requirements, current environment and vision, then map those into a strategic plan and actions to fit your business needs.
One size does not fit all; NSPI works with industry leading UC technology providers including AT&T, Cisco, Microsoft, Polycom and others. Equally important, NSPI provides the system integration skills and support to leverage these technologies within your current environment and technology investments. Yes, we can provide a “green field” ground up deployment, but often that’s not what’s needed to realize the benefits for your business.
Next Steps to get Started
Request an NSPI representative to contact you today. No, they won’t show up to sell you something, but they will work with you to understand your needs and help you to understand if a Unified Communications solution can help your business. Then yes, when it makes sense, we will be there to sell you the technology and services you need to implement a successful solution.
Need more information?
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[1] Data provided from an Impact Report Study conducted in 2008 by Info-Tech Research.